Accounting Analyst

ABOUT ATEKO (formely FX Innovation)
Ateko (formely FXi) has been a Bell Canada company since 2023. Founded in 2002, the company invests in people, technology, education, and sustainability to help our clients achieve their business and competitive goals. We believe that responsible technology in the hands of passionate and expert individuals can lead to innovation for a better world.

THE ROLE
The ServiceNow ITOM Architect is recognized for their ability to design robust and scalable solutions and to ensure the health and governance of the CMDB in complex environments. You will play a strategic role in defining ITOM architecture, overseeing deployments, and optimizing the integrity of configuration data within the ServiceNow ecosystem.

RESPONSIBILITIES

• ITOM Architecture Design: Develop technical and functional architectures around ITOM modules (CMDB, Discovery, Service Mapping, Event Management, Cloud Management), ensuring data quality, completeness, and reliability.
• CMDB Health: Define and implement governance strategies, quality controls, and monitoring mechanisms to maintain a healthy, up-to-date CMDB aligned with business needs.
• Implementation Oversight: Supervise ITOM deployments, ensuring configuration data consistency and effective use within ITSM and ITOM processes.
• Integration & Interoperability: Design robust integrations between ServiceNow and third-party systems, ensuring data synchronization and reliability.
• Documentation & Knowledge Sharing: Produce clear, reusable architectural deliverables (data models, flow diagrams, governance guides).
• Technology Watch: Stay up to date with ServiceNow platform developments and propose continuous improvements, particularly around CMDB and ITOM modules.

REQUIREMENTS

• Minimum 5 years of experience with ServiceNow, including at least 3 years specifically with ITOM modules
• Proven experience managing CMDB health and producing architectural deliverables
• Proficiency in JavaScript, HTML, CSS, and ServiceNow development tools
• Strong understanding of ITIL concepts, especially configuration management
• Expertise in CMDB, Discovery, Service Mapping, Event Management, and Cloud Management modules
• Ability to diagnose and resolve data quality issues in the CMDB
• Excellent analytical, communication, and documentation skills
• Ability to work in project mode, in agile or hybrid environments
• CSA – Certified System Administrator (ServiceNow)
• CIS-ITOM – Certified Implementation Specialist – IT Operations Management

ASSETS
Additional certifications in: Discovery, Service Mapping, Event Management, Cloud Management

OUR VALUE PROPOSITION

• The framework and quality of life at work: Ateko places its employees at the heart of its culture by leading with determination and humanity. Everyone here works together towards common goals, from the management team to the delivery team.
• Flexibility and trust: Ateko has decided to give its employees the choice to work from home or remotely.
• Career opportunities and access to training: Continuous development initiatives are available to everyone. Your growth opportunities are as high as your ambitions.
• The strength of its ecosystem of technological partners: Ateko is the largest Canadian player with formal certifications and partnerships with Microsoft Azure, AWS, Google Cloud, and ServiceNow.

And of course, all the things you expect, such as competitive salaries, a comprehensive range of benefits such as a group insurance plan tailored to your needs, a financial package for your health, wellness, and RRSP account, a telemedicine service, and more.

ACCESSIBILITY
We are committed to promoting an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process. For a confidential request, send an email directly to your recruiter or

to accessibility@fxinnovation.com to make arrangements. If you have questions regarding job accessibility at Ateko, please send an email to our HR team at accessibility@fxinnovation.com