ServiceNow FSO
Financial Services Operations
Supercharge and streamline your financial operations by combining advanced payment processing with comprehensive compliance management designed to effectively manage the entire customer experience across financial channels and transaction types.
Benefits of ServiceNow FSO
- Instant payment processing and multi-currency support
- Enhanced regulatory compliance and audit controls
- Reduced operational risk and fraud prevention
- Powerful analytics and real-time reporting
- Complete financial visibility and transparency
- Automated compliance workflows and policy enforcement
Streamlining Financial Workflows
ServiceNow Financial Services Operations (FSO) is a specialized solution designed to address the unique challenges faced by financial institutions. It unifies customer engagement and operational processes on a single platform, enabling banks and credit unions to automate workflows, enhance efficiency, and improve customer and employee experiences. FSO facilitates the acceleration of complex financial tasks, such as disputes management (built with Visa integration), personal and commercial lines servicing for insurance, deposit operations, and various financial services operations including card, payment, and loan processes. By providing a comprehensive suite of capabilities, FSO helps financial institutions reduce costs, manage risk and compliance, and accelerate digital transformation through real-time analytics and AI-enabled insights.
Enhancing Customer and Operational Resilience
FSO focuses on delivering seamless customer experiences and building resilient operations within the financial sector. It offers capabilities like Now Assist for Banking and Insurance, which leverage generative AI to summarize cases and quickly retrieve information, thereby speeding up resolution times. The platform also includes Service Bridge for Financial Services Operations, fostering a connected ecosystem of digital workflows. With features such as case and knowledge management, omnichannel support, and predictive intelligence, FSO empowers financial institutions to proactively identify and resolve issues, manage customer documents, and provide a unified view of customer financial data. This holistic approach ensures operational continuity and enhanced customer satisfaction.
